Important Notice

Please read this important information before using our services

Quick Overview

HCT Food Logistics provides temperature-controlled food delivery and logistics services. We are committed to food safety, timely delivery, and customer satisfaction.

Food Safety & Quality Standards

Temperature Control

All refrigerated items maintained at 32-40°F (0-4°C)
Frozen items kept at 0°F (-18°C) or below
Hot food transported at 140°F (60°C) or above
Real-time temperature monitoring throughout transit

Food Safety Compliance

We comply with all applicable food safety regulations including:

FDA Food Safety Modernization Act (FSMA)
HACCP (Hazard Analysis Critical Control Points) principles
State and local health department requirements
Sanitation Transport of Human and Animal Food regulations

Packaging Requirements

All food must be properly packaged and sealed
Perishable items require insulated or refrigerated packaging
Proper labeling with contents, date, and handling instructions
Allergen information must be clearly marked

Delivery Information

Service Hours

Regular Hours: Monday-Friday, 9:00 AM - 2:00 PM
Saturday: 9:00 AM - 2:00 PM
Sunday: Closed (Emergency service available)
24/7 Emergency Hotline: +1 (561) 857-6559

Delivery Windows

Standard delivery: 2-4 hour window
Express delivery: 1-2 hour window
Scheduled delivery: Specific time slot (subject to availability)
Same-day delivery available for orders placed before 10:00 AM

Recipient Responsibilities

Be available during scheduled delivery window
Provide accurate delivery address and contact information
Inspect items immediately upon delivery
Refrigerate perishable items promptly
Report any issues within 24 hours

Weather & Delays

Delivery times may be affected by severe weather, traffic conditions, or unforeseen circumstances. We will notify you of any significant delays and work to minimize disruption to your service.

Privacy & Data Protection

We take your privacy seriously and comply with GDPR and CCPA regulations:

Personal information is collected only for service delivery purposes
Data is securely stored and encrypted
We do not sell your information to third parties
You have the right to access, correct, or delete your data
For full details, see our Privacy Policy

Liability & Insurance

Standard Liability: Limited to $100 per shipment or declared value, whichever is less.

Additional Insurance: Available for high-value shipments. Contact our sales team for details.

Claims: Must be reported within 24 hours of delivery. Written claims required within 7 days.

Prohibited Items

For safety and legal reasons, we cannot transport:

Expired or spoiled food products
Unlabeled or improperly packaged items
Hazardous materials or chemicals
Illegal substances or contraband
Items that violate health or safety regulations

Payment & Pricing

Pricing Factors

Distance and route complexity
Weight and volume of shipment
Temperature control requirements
Delivery urgency (standard, express, same-day)
Special handling or equipment needs

Payment Methods

Credit/Debit cards (Visa, Mastercard, Amex)
Bank transfer (ACH)
Corporate accounts with net-30 terms (subject to approval)
Cash on delivery (for approved customers)

Customer Support

Our customer support team is here to help:

General Inquiries: +1 (802) 487-7385

Customer Service: +1 (603) 247-6309

Emergency 24/7: +1 (561) 857-6559

Sales: +1 (601) 609-4396

Email: [email protected]

Telegram Support: @hctmealshealthydishes

Questions?

If you have any questions about our services, policies, or procedures, please don't hesitate tocontact us. We're here to ensure your food logistics needs are met with excellence.

For complete terms and conditions, please review our Terms of Service and Privacy Policy.