1. INTRODUCTION

HCT Food Logistics is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, store, and protect your data when you use our website, services, or interact with our business operations.

This policy complies with:

• General Data Protection Regulation (GDPR) (EU)
• California Consumer Privacy Act (CCPA)
• Other applicable data protection laws

2. INFORMATION WE COLLECT

2.1 Personal Information:

• Name, email address, phone number
• Business name and address
• Billing and payment information
• Shipping and delivery addresses
• Account credentials (username, password)

2.2 Shipment Information:

• Pickup and delivery locations
• Product descriptions and quantities
• Temperature requirements
• Special handling instructions

2.3 Technical Data:

• IP address, browser type, device information
• Cookies and tracking technologies
• Website usage data and analytics
• GPS location data (for tracking services)

2.4 Business Information:

• Tax identification numbers
• Business licenses and certifications
• Credit references

3. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfill logistics services
• Provide real-time shipment tracking
• Communicate about your orders and services
• Send invoices and process payments
• Improve our services and website functionality
• Comply with legal and regulatory requirements
• Prevent fraud and ensure security
• Send marketing communications (with your consent)

4. LEGAL BASIS FOR PROCESSING (GDPR)

We process your personal data based on:

• Contract Performance: To fulfill our logistics services
• Legitimate Interest: To improve services and prevent fraud
• Legal Obligation: To comply with regulations
• Consent: For marketing communications

5. DATA SHARING AND DISCLOSURE

We may share your information with:

• Service Providers: Carriers, warehouse partners, payment processors
• Business Partners: Third-party logistics providers
• Legal Authorities: When required by law or to protect our rights
• Corporate Transactions: In case of merger, acquisition, or sale

We do NOT sell your personal information to third parties.

6. DATA SECURITY

We implement industry-standard security measures:

• SSL/TLS encryption for data transmission
• Secure servers and firewalls
• Access controls and authentication
• Regular security audits
• Employee training on data protection

7. DATA RETENTION

We retain your personal information:

• Active accounts: Duration of business relationship
• Transaction records: 7 years (for tax and legal compliance)
• Marketing data: Until you withdraw consent
• Automatically delete data when no longer necessary

8. YOUR RIGHTS

Under GDPR and other privacy laws, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a transferable format
• Object: Opt-out of certain data processing
• Withdraw Consent: For marketing communications

To exercise your rights, contact: [email protected]

9. COOKIES AND TRACKING

We use cookies for:

• Essential website functionality
• Analytics and performance monitoring
• Personalization and preferences
• Marketing and advertising

You can manage cookie preferences through your browser settings or our cookie consent tool.

10. INTERNATIONAL DATA TRANSFERS

If we transfer data outside your country, we ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Binding Corporate Rules

11. CHILDREN'S PRIVACY

Our services are not directed to individuals under 16 years of age. We do not knowingly collect data from children.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.

13. CONTACT US

For privacy-related questions or concerns: